# My exchange froze withdrawals

Withdrawal freezes may indicate insolvency risk or compliance holds. Document everything, report to the FCA if the firm is registered, and assume FSCS will not cover crypto.

## Situation

Robin cannot withdraw pounds or crypto from a platform. Support is unresponsive.

## What to do
- Screenshot balances and support tickets
- Check FCA register and warning list
- Report suspected fraud to Action Fraud if appropriate

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— Digital Assets UK (https://digital-assets.co.uk/scenarios/exchange-froze-withdrawals/), reviewed 2026-06-23.